Frequently Asked Questions

What products do you offer?
We specialize in custom cakes, wedding cakes, cupcakes, and custom sugar cookies, tailored to fit your event or celebration. Click here to start your order.

What are your pick-up times?
Pick-up is available on Saturdays and Sundays from 8:30 AM to 10:00 AM. For other times, please contact us to schedule an appointment.

How do I transport my cake?
To ensure safe transport, we recommend you place your cake flat on the floor of your vehicle or in the back of an SUV. Avoid placing the cake on the seat of a car, as the uneven surface may cause it to lean or shift during the drive. MCS is not responsible once it is picked up from our location. If you need assistance with loading, feel free to ask us for help.

Can someone else pick up my order?
Absolutely! Just provide us with the name and phone number of the person picking up your order, and we’ll ensure they receive it correctly. Please make sure they are aware of the pick-up timeframe in advance, as we are unable to accommodate late pick-ups on Saturdays and Sundays. We depart promptly at 10 AM for wedding deliveries.

Do my cake or cupcakes need to be refrigerated?
Yes, all cakes and cupcakes should be refrigerated until 1-2 hours before your event to maintain their freshness.

I don’t see what I want on your website. Can you create a custom cakes?
Definitely! We create custom cakes, including wedding cakes. Just share your ideas or photos with us, and we’ll make it happen.

Do you make edible photo cakes or cookies?
Yes, we can create custom image cakes, cupcakes, and cookies. Send us your photo, and we’ll take care of the rest.

How far in advance should I order my cake or cupcakes?
We recommend placing your cake or cupcake orders 2 weeks in advance. During busy seasons, we may book out up to 4-6 weeks in advance, so be sure to check the current availability listed at the top of our contact form.

How far in advance should I order cookies?
Custom sugar cookies are more detailed and time-consuming, so we require a minimum of 2 weeks’ notice for all cookie orders.

Do cookies need to be refrigerated?
No, cookies should be stored in a cool, dry place. They will stay fresh for 10 days or more.

How are the cookies packaged?
Each cookie is individually packaged in a clear bag and heat-sealed to ensure freshness.

Do you offer delivery?
We are a small custom operation and currently offer pick-up only, except for wedding cakes that meet a minimum price.

Do you offer gluten-free or vegan items?
We currently do not offer gluten-free or vegan products, but it’s something we may introduce in the future.

Do you accommodate food allergies?
We are unable to accommodate food allergies. Our products are made in facilities that handle nuts, tree nuts, soy, eggs, and dairy.

How many servings will my cake provide, and how should I cut it?
Please refer to our cake cutting guide for information on servings and cutting instructions.

What is your payment policy? (excluding weddings)
To confirm your order, a 50% deposit and acceptance of our terms are required. Given the time and care involved in creating your custom cake, the remaining balance must be paid at least two weeks before the delivery date. For orders placed with less than two weeks' notice, full payment is required at the time of ordering.

What is your cancellation policy? (excluding weddings)
Once payment is received, whether in part or in full, your order is considered final. If you need to cancel your order, a refund will be provided if you notify us at least one week before the event date. Unfortunately, we cannot offer refunds for cancellations made less than one week prior to the event date.

Pick-Up and Delivery Policy
Once your order is picked up, MCS is not responsible for any damage to cakes, cupcakes, or cookie once you have left our location. We recommend placing your cake flat on the floor of your vehicle or in the back of an SUV for safe transport. If you need help loading your order, please ask.

For wedding cakes and cupcakes delivered to a venue, MCS is not responsible for any damage that occurs after delivery and setup. While we take every precaution to ensure safe delivery and setup, we cannot be held liable if the cake is moved by the venue staff, caterer, or someone from the wedding party. We take photos of all cake setups upon delivery for your reference.